Last Updated: January 2023
All refund requests must be made in writing to refunds@journeazy.com. Refunds will be processed according to the following schedule:
| Cancellation Period | Refund Amount | Processing Time |
|---|---|---|
| 45+ days before departure | 80% of total amount | 7-10 business days |
| 30-44 days before departure | 75% of total amount | 7-10 business days |
| 15-29 days before departure | 50% of total amount | 10-14 business days |
| 8-14 days before departure | 20% of total amount | 14-21 business days |
| 0-7 days before departure | No refund | - |
Note: Special tours, peak season bookings, and customized packages may have different cancellation policies as specified in your booking confirmation.
Note: There shall be no refund if the tour is cancelled after the commencement of the tour.
The following are typically non-refundable once booked:
3.1 Method: Refunds will be issued via the original payment method. For cash payments, bank transfer details must be provided.
3.2 Timeline: Refunds typically process within 7-21 business days from cancellation approval, depending on the payment method and bank processing times.
3.3 Charges: A 2.5% processing fee (minimum ₹500) will be deducted from all refunds to cover banking and administrative costs.
For cancellations due to unforeseen circumstances (natural disasters, political unrest, pandemics, etc.):
If you voluntarily leave a tour after commencement:
If services provided differ significantly from what was promised:
7.1 Medical Cancellations: With valid medical documentation, we may offer:
7.2 Visa Denials: If visa is denied after submitting complete documents:
In the event of a dispute, if any, it shall be subjected to the exclusive jurisdiction of the courts in Rishikesh or District Session Court, Dehradun, Uttarakhand.