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Frequently Asked Questions

Booking & Reservations

You can book directly through our website, via phone at +91-7500434305, or by visiting our office in Rishikesh. Online bookings require a 25% advance payment to confirm your reservation.

For domestic tours: Valid photo ID (Aadhar, Passport, or Driver's License). For international tours: Passport with minimum 6 months validity, visas, and any required health documents.

Payments & Pricing

We accept all major credit/debit cards (Visa, MasterCard, Amex), net banking, UPI payments, and bank transfers. Cash payments can be made at our office.

Cancellations & Refunds

  • 45+ days before departure: 90% refund
  • 30-44 days before departure: 75% refund
  • 15-29 days before departure: 50% refund
  • 8-14 days before departure: 25% refund
  • 0-7 days before departure: No refund

Some special tours may have different policies - please check your tour specifics.

Travel Preparation

Essential items include:
  • Warm clothing (temperatures can drop below freezing)
  • Comfortable trekking shoes
  • Rain gear (poncho/umbrella)
  • Basic medications and altitude sickness pills
  • Original ID proofs
  • Power bank (limited electricity in remote areas)

Safety & Insurance

Basic travel insurance is included in all our packages covering medical emergencies and trip interruptions. For comprehensive coverage including baggage loss and adventure activities, we recommend purchasing additional insurance which we can arrange for you.

Still have questions?

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Main Haridwar Badrinath Road, Rishikesh, Dehradun, Uttarakhand 249201 info@journeazy.com +91-7500434305 WhatsApp Us

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