Privacy Policy

Last Updated: January 2023

1. Introduction

Journeazy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Information Technology Act, 2000 and the applicable rules thereunder.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, passport details, etc.
Payment Information: Credit/debit card details, UPI IDs (processed securely through PCI-DSS compliant gateways)
Travel Details: Itinerary preferences, special requirements, dietary restrictions
Technical Data: IP address, browser type, device information, cookies

3. How We Use Your Information

We use the information we collect for the following purposes:

To process bookings and provide travel services
To communicate about your itinerary and updates
To improve our services and website experience
For legal compliance and regulatory requirements
For marketing purposes (with your consent)

4. Data Sharing and Disclosure

We may share information with:

Service providers (hotels, transport operators, guides) necessary for your travel arrangements
Payment processors and financial institutions
Government authorities as required by law (immigration, visas)
In case of business transfers (mergers, acquisitions)

We never sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures including:

SSL encryption for data transmission
Secure servers with limited access
Regular security audits
Employee confidentiality agreements

6. Your Rights

Under applicable Indian laws, you have the right to:

Access and review your personal data
Request correction of inaccurate data
Withdraw consent for marketing communications
Request deletion of data (subject to legal requirements)

To exercise these rights, please contact our Data Protection Officer at dpo@journeazy.com.

7. Cookies and Tracking Technologies

We use cookies to:

Remember your preferences
Analyze website traffic
Deliver targeted advertisements (with consent)

You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on our website with a revised "Last Updated" date.

9. Contact Us

For any privacy-related concerns, please contact:

Data Protection Officer
Journeazy Destination
Main Haridwar Badrinath Road, Rishikesh, Dehradun, Uttarakhand 249201
Email: info@journeazy.com
Phone: +91-7500434305

Terms & Conditions

1. General

We regard the security and information of our online clients. We guarantee that the personal data given will be utilized to the reason determined as it were.

2. Child Policy

Child below 5 yrs. complimentary.
Above 10 years / Extra adult with an extra bed sharing room (Charge Extra Bed or Mattress with Meals).
Hotels are very strict with the child policy. Please carry the age proof so that it can be produced if asked by hotel.

3. Inclusions

Neat, clean, hygienic accommodation on Twin and Triple Sharing as per your preferences.
Meals Breakfast, Dinner. Meals program according package Selections.
Surface transportation Depends upon Number of Passenger Booking Particular Dates .With chauffeurs as per the itinerary (Ac not allowed in the hills).
All interstate taxes, permits, parking, road tax, toll taxes and fuel charges etc. are included.
All government applicable taxes and services are not included

4. Exclusions

Air Fare/Train fare.
Medical and travel insurance.
Tips travel insurance, medical insurance, laundry charges, liquors, mineral water, telephone charges.
Hotels can be customized as per your requirements with cost variation.
Porter, pony, horse, cable car, boat charges. heli Tickets
Room Heater charges as per the hotel.
Any other item not specified in "Cost Includes".
Additional sightseeing or usages of vehicle not mention in the itinerary.
Monuments Entrance Fees.
Surcharge If Applicable.
Any cost arising due to natural calamities like, landslides, road blocks etc (to be borne by the clients directly on the spot).

5. Payment Conditions

In order to make the best out of your travel excursion, secure your trip with a 30% advance payment with an affordable manner of the total tour payment charges deposited into our company's bank account.
Once the payment is received by us, our operational staff would book your hotel bookings and also arrange several other requirements for the tour.
Once everything is done, we will send you a confirmation after which passengers have to pay another 20% of the total amount.
The rest 50% of the total tour cost can be paid through traveler's cheques upon your arrival in India.
Payment can also be done through bank transfer a fortnight before you arrive.
After you have deposited the advance payment you would be informed or updated about the arrangements for the tour. All the updates are on a regular basis.
20% Advance payment.
20% After all bookings done (After Hotels/Resorts confirmation sent to Guest(s)).
60% right after the arrival of before start travelling.

6. Cancellation Policy

Policy regarding cancellation / any show / initial departure:

In case of cancellation of tour/travel services due to any avoidable/unavoidable reason/s we must be informed in writing.
Cancellation charges would be effective from the date we receive letter in writing and cancellation charges would be as follows:
- 30 days prior to arrival - 15% of the tour cost.
- 15 days to 29 days prior to arrival - 30% of the tour cost.
- 08 days to 14 days prior to arrival - 40% of the tour cost
- 2 days prior to arrival or no show - NO REFUND.
There shall be no refund if the tour is cancelled after the commencement of the tour.
We refund the payment in the same manner as the client's original payment method.
We will refund the payment after cancellation within one week.
No refunds for flight tickets.
Palace on Wheels and other convenient trains are not refundable.

7. Tour Postponement/Adjustment Policy

In the event of tour/travel service postponement due to any avoidable or unavoidable reasons, we request to be notified in writing.
Our adjustment policies will come into effect from the date we receive the written communication.
The adjustment charges for rescheduling to a new tour date(s) are as follows:
- Guest(s) are kindly requested to inform us about the postponement of their trip at least 5 days before their scheduled arrival
- Within 01 to 29 days after the confirmed and scheduled tour start date - 100% of the Advance Booking Payment.
- Between 30 to 59 days after the confirmed and scheduled tour start date - 50% of the Advance Booking Payment.
- Between 60 to 89 days after the confirmed and scheduled tour start date - 25% of the Advance Booking Payment.
- After 89 days or in case of no show - NO ADJUSTMENT.
We are unable to modify or cancel guest hotel reservations during the trip, and we are also unable to make any changes to the trip itinerary or duration.
If any guest cancels any hotel booking or reduce the trip duration, the package cost will not decrease; it will remain the same. In such cases, guest is required to pay the full amount of the package.
If a guest adds a different hotel instead of the package hotel during the trip, an additional amount will need to be paid.
In case of peak seasons such as Holi, Diwali, Christmas, and New Year, the package cost may increase. Additionally, during peak seasons (weekends or weekdays), separate cancellation policies for hotel bookings, specifically for Holi, Diwali, Christmas, and New Year, will apply (these will be provided as needed).
Please note: A 100% full payment is mandatory.
In the event of a dispute, if any, it shall be subject to the exclusive jurisdiction of the courts in Rishikesh or District Session Court, Dehradun, Uttarakhand.